Customer Service 866-749-3391

Business Hours: M-F 7:00 AM to 3:30 PM (CST)

Customer Service

Business Hours

Our Customer Service team is here for you Monday through Friday 7:00AM to 3:30PM (Central Standard Time) 

Website orders are accepted 24 hours a day - 7 days a week.

ORDERS RECEIVED AFTER 12:00 PM (CENTRAL STANDARD TIME), WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

Domestic Shipping Options

We offer four shipping options for orders within the United States:  UPS Next Day Air, 2nd Day Air, Ground Shipping, and USPS when applicable.  We do not ship to P.O. Boxes or to locations outside the USA.

Shipping & Delivery

  • UPS Ground service (1-6 days) to anywhere in the contiguous 48 United States
  • USPS (up to 10 days) anywhere in the United States.
  • Items will be processed within (1) business days of receipt of cleared payment. 
  • Items will only be shipped to a physical U.S. address. 
  • For security reasons, we do not ship to PO Boxes.
  • We Do Not Ship Outside the U.S.
  • We Do Not Ship Internationally.

Expected Shipping Time and Requirements for Each Shipping Option

Please note: 'Business Days' are Monday through Friday; ITW Construction Service & Parts does not process orders on Saturday or Sunday, nor do our carriers deliver on these days.  Tracking information will be e-mailed to you after your order has shipped. 

  • Next Day Air
    • ALL NEXT DAY AIR ORDERS MUST BE RECECIVED NO LATER THAN 12:00 P.M. (NOON) CST TO BE RECEIVED THE NEXT DAY.  KITS THAT CONTAIN CLEANERS OR DEGREASERS AS WELL AS LI ION BATTERIES, CAN NOT SHIP NEXT DAY AIR - THESE MUST SHIP GROUND ONLY.
    • Most orders leave our warehouse within 24 hours; most items are delivered within (2) Business Days
    • Signature upon delivery required
    • Note: If you order Friday before 12PM CST a next day air package will arrive on Monday. If you order Friday after 12PM CST, a next day air package will ship on Monday and arrive on Tuesday
  • 2nd Day Air
    • Most orders leave our warehouse within 24 hours; most items are delivered within (4) Business Days
    • Signature upon delivery required
  • Ground Shipping
    • Order processing time is 1-2 days; most items are delivered within (8-10) business days
    • A few select items require freight delivery at an additional cost 
    • Not available to Alaska or Hawaii

Expedited/Express Shipping

PLEASE NOTE: All expedited/express shipments will require a signature for delivery.  Some expedited items will take up to 24-hours to process before they are sent out to shipping.

Privacy & Security

ITW Construction Service and Parts, a division of Illinois Tool Works, is committed to protecting the privacy of its users. The following overview has been prepared to inform you of our privacy policy.

ITW Construction Service and Parts does not collect personally identifiable information from you or your computer when you visit or browse the website.

ITW Construction Service and Parts is a marketplace that simply connects you with the various credit card companies and/or credit reporting agencies that you voluntarily select. You will be asked to provide personally identifiable information to the various credit card companies and/or credit reporting agencies which you select or to other third-party websites to which you are linked from ITW Construction Service and Parts.

ITW Construction Service and Parts does not have access to such information unless you affirmatively provide us with it. ITW Construction Service and Parts is not responsible for the transmission or handling of any personally identifiable information that you provide to the various credit card companies, credit reporting agencies or other external websites to which you are linked from ITW Construction Service and Parts or for their privacy practices. Please review such third parties' respective privacy policies available on their individual websites.

To the extent that you affirmatively provide personally identifiable information to ITW Construction Service and Parts, ITW Construction Service and Parts will not sell, trade, or rent your personal information to third parties. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

In order to provide you with the most relevant credit cards that ITW Construction Service and Parts has access to, ITW Construction Service and Parts logs the Internet Protocol (IP) address that is automatically assigned to the computer which you use to visit our website. ITW Construction Service and Parts does not make any connections between such IP address and any private personally identifiable information. ITW Construction Service and Parts may use IP addresses to compile and provide aggregate statistics about our visitors' traffic patterns in order to administer the services provided by ITW Construction Service and Parts.

ITW Construction Service and Parts may utilize cookies to enable you to save voluntarily lists of types of credit cards or for other purposes to enhance useability of the website. However, ITW Construction Service and Parts does not utilize cookies on our website to obtain any personally identifiable information about our users. ITW Construction Service and Parts cannot represent the same for external or third party websites to which you are linked from ITW Construction Service and Parts. Please review such third parties' respective privacy policies to determine whether they utilize cookies.

ITW Construction Service and Parts reserves the right to change its privacy policy and statement in the future to comply with applicable law or otherwise. 

Returns & Replacements for Parts
 

All returns on parts are subject to a 20% restocking fee.

Shipping and handling charges are not refundable.  Return shipping costs are the customer's responsibility. Exceptions to the policy will be made for defective parts and/or errors by us (wrong item shipped or data error on site).

Electrical parts (e.g. Electrical Spark Units, Molded Circuit  Assemblies and Fan Motors) are not eligible for return unless prior authorization is made before returning. To receive authorization contact a member of the ITW Construction Parts® tech support group (tech@itwserviceparts.com or 1-800-222-6990).

All return requests must be made within 30 days of shipment date

All returns must have prior authorization.

To return an item, just follow these easy steps:

  • Email us (web.orders@itwserviceparts.com) to request a Return Merchandise Authorization (RMA) number. All returned merchandise must be received by our warehouse within 10 days of issuing the RMA.
  • Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly.
  • Please print the RMA number in large, bold print on the outside of the box.

Ship the product to:

ITW Construction Parts Returns 

RMA#_____________ 

13825 West Business Center Drive 

Lake Forest, IL 60045

Retain your shipping receipt; i.e. UPS or parcel post, so that you can track the status of your return back to our warehouse.

Please note that you are responsible for all shipping expenses associated with returning the item. When we have received and processed your return, we will send you an email confirmation. Approximately 7 to 10 days after that you should see the credit on your credit card.  The credit will be for the amount of the merchandise ordered less the 20% restocking fee. Please note, that we do not reimburse you for any of the shipping and handling charges associated with your original order.

WARRANTY & RETURN/EXCHANGE POLICY FOR REFURBISHED TOOLS

Paslode tools are designed to be used with Paslode fasteners or fasteners designed to Paslode’s specifications.  Using fasteners not manufactured by Paslode or not meeting Paslode’s specifications may void the tool warranty and result in poor tool performance or damage to the tool.

We want you to be 100% satisfied.  We offer a 30-day WORKMANSHIP warranty.  We DO NOT warrant against cosmetic defects as these tools are "used" tools.  

After 30 days any required service of the refurbished tool can be done at any Paslode Authorized service center at owner's expense.

If you receive an incorrect or damaged item, or an item that is not working properly within the 30 warranty period, please contact us at 866.466.8020 web.orders@itwserviceparts.com.  We will connect you with our Technical Services Department for troubleshooting assistance before we issue an RMA and UPS label. We may offer a like-kind exchange or a refund.  

FAQ’s

Sales Tax

We must add sales tax to all orders because ITW Construction Service and Parts is a division of Illinois Tools Works which is located in each of the 50 states in the United States.

Customer Service

Website orders are accepted 24 hours a day - 7 days a week.

Customer service hours are Monday through Friday 7:00AM to 3:30PM (Central Standard Time)

Orders received after 1:00 PM (Central Standard Time), will be shipped the following business day.

E-Mail

We will make every attempt to respond to all e-mail inquiries within 1 business day.

Mail

Please send all correspondence to the address below:



Customer Service  



ITW Construction Service and Parts
Attn: Web Orders
13825 West Business Center Drive
Lake Forest, IL 60045

Payment Types We Accept

ITW Construction Service and Parts accepts the following forms of payment: Visa, Mastercard, Discover, American Express and PayPal for online parts orders at http://www.itwconstructionparts.com.   Phone orders are NOT accepted.

What Happens Once My Order is Placed?

Once you have completed the check-out process on our website, you will be informed on the progress of your order and will be sent emails confirming the following processes:

  1. Order Acknowledgement  



       After your order has been received you will get an email that acknowledged you have placed an order with ITW Construction Service and Parts.
  2. Order Shipped



    Tracking numbers are available upon request. Once obtained, you can check that status of your package at anytime through UPS.com.
  3. After You Have Received Your Order

After you have received your order you have 30 days to return the item if you are not satisfied with your purchase. All returns on parts are subject to a 20%restocking fee.

Please Note: After 30 days, purchases made from ITW Construction Service and Parts are no longer covered by our Return and Refund Policy.

Order Confirmation

Once you have placed your order, you should see an order receipt displayed. This receipt contains details about your order.

Very shortly, you should receive an email from us confirming that we have received your order.

Canceling an Order

If you need to cancel an order for any reason, please contact our Customer Service department by the next business day after placing your order.  We may be able to cancel your order.

If your order has already been shipped or cannot be cancelled, you may simply refuse the package once it arrives.  If you attempt to cancel an order within the allotted time (one business day after placing the order), no restocking fee will be charged if the package is refused.

However, if you did not contact Customer Service within the allotted time, a 20% restocking fee will be assessed to your refund.